Click4Assistance launches breakthrough fully customisable communications dashboard for large businesses

Click4Assistance launches breakthrough fully customisable communications dashboard for large businesses

The pioneering live chat for websites software, Click4Assistance has launched a ground breaking new multi-channel communications solution for large businesses.

Based on an experiences model, the new live chat software empowers large companies to communicate seamlessly with customers across a variety of channels, tapping into the omnichannel behaviour increasingly exhibited by consumers and giving organisations the tools they need to remain agile and responsive at all touch points in that customer journey. The interface is built around a single easy to navigate dashboard to ensure the best levels of customer response times and satisfaction.

Calling upon Click4assistance’s years of experience, constant research and feedback from an extensive customer base, the latest solution brings together no less than seven online communication tools including live chat, video chat, Click2Call, promotions, smartContact, meeting rooms and social media.

The fully customisable solution allows endless configuration options for different visitor ‘experiences’, meaning every aspect of the visitor’s user interface can be customised, configured and branded to the organisation’s exact requirements.

Using a unique dashboard similar to a Windows desktop allows businesses to customise their own personal layout depending on what aspects of the system they wish to use and their own role within the organisation. This flexible structure and design future proofs the application, easily allowing integration with the latest IM platforms such as Facebook and Artificial Intelligence systems used by IBM, Google and Microsoft.

Gary Martin, Managing Director of Click4Assistance said “Over the past 2 years, it’s taken many long days and late nights from all Click4Assistance departments, analysing our existing customers feedback and requirements to deliver the latest solution ‘experiences’.

“As the popularity of chat has grown, we understood our customers are handling more enquiries via chat each day, and consequently needed to ensure we provide an intuitive, simple to use interface to make their jobs easier and more efficient. From this our unique dashboard was born.

“The feedback from existing clients who have made the transition to the new software has been very positive, with several organisations commenting that the change has been seamless and staff are finding the system delivers increased productivity and customer satisfaction rates.”

Olivia Harriman, Claims & Investigation Representative at HPI is just one enterprise user that has switched to the new Click4Assistance interface, commenting “The migration over to the new software has been so smooth, there have been no problems at all and for any support we have needed Click4Assistance have been so helpful. The new software is now up and running and live on our website. Overall we are confident that we made the right choice in choosing Experiences.”

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