Executype supports SMEs and entrepreneurs with increased demand on the run-up to the festive season

Executype supports SMEs and entrepreneurs with increased demand on the run-up to the festive season

Executype PA Limited, a UK provider of third-party customer service and administrative services, is gearing up to help a record number of small businesses deal with the additional order processing and telephone query demands that the run-up to Christmas creates.

In some cases, traditional telephone answering service providers only offer the ability for customers to leave a name, contact number and basic message, but Executype’s unique service offering goes much further and provides a tailored package ideal for entrepreneurs and SMEs who get too busy during the festive period but don’t want to lose any opportunity to make a sale.

For clients who operate an eCommerce business, it’s vital to allow customers to place orders through multiple channels, including via phone. However, if no one is available to answer the call, precious sales and orders are often lost.

If the customer is ready to move forward with a purchase and the phone isn’t answered, they simply move on to a competitor to place their order. Executype ensures that each call is answered and the order processed, meaning no loss in sales due to a lack of internal resources.

Many sole traders such as physiotherapists get to a point where they can’t grow their business further as they’re unable to carry out work and answer the phone at the same time. Executype answers the phone, books the patient in and alerts the clinic professional of the new appointment, therefore allowing the business to grow without the overheads of hiring a full-time receptionist.

Many businesses find the cost of 24/7 customer service expensive, and again Executype offers a cost-effective solution to this problem. Its services can help ensure that the business is able to receive and deal with customer enquiries at any time of the day or night, without the need to employ staff on a permanent basis.

Another valuable reason that the services provided by Executype have become so popular is they give businesses the opportunity to seem much larger than they actually are with the added capability of dealing with customer orders, appointments and queries with ease.

Seasonal demand is also another area where Executype excels, as they are able to deal with an increase in telephone orders and processing without the need to take on additional staff on temporary contracts that can be both expensive and time-consuming to arrange.

Carol Charlton, Director of Executype PA said “Our clients are enjoying the many benefits of using our services on the run up to Christmas as the demand for order processing, appointment making and general customer service duties rises significantly.

“Employing additional staff can be expensive and time-consuming, but working with the team at Executype, we can offer a fully tailored package at a cost-efficient price almost instantly.”

To find out more about the range of customer service and administrative services available from Executype PA , visit https://www.executypepa.com/