Family-run business defeats competition to scoop Best Customer Service award at Comms National Awards 2017

Family-run business defeats competition to scoop Best Customer Service award at Comms National Awards 2017

Independent family-run communications experts Rydal Communications recently saw off fierce competition in order to win the grand prize of Best Customer Service award at the Comms National Awards 2017.

The competition for the award was made even more fearsome due to the fact that a large amount of the applicants for the Best Customer Service Award made the final, meaning Rydal had to truly stand out from the crowd in order to claim victory.

Rydal Communications Managing Director Steffan Dancy said: “This is all down to our people and a focus on maintaining our ethos of consult, connect, care. Without our people we are nothing and by looking after them they naturally go above and beyond for our customers. This is fantastic to see and for them to be rewarded for!

“Telecoms has many variables that can go wrong, 9 times out of 10 everything goes to plan but it’s about how you handle the 1/10 client that has an issue. Customers need to know they have a company they can rely on and this award represents exactly that!”

Rydal’s award success follows on from their year-on-year growth which has seen them expand their business and move into bigger premises. The communications specialist’s meteoric rise to the top has seen them please a plethora of clients on their way thanks to their unique offering of having a dedicated account manager for each one of their clients on hand 24/7.

Making Rydal’s success even sweeter is the fact that their main solution partner, Ericsson LG, also won the award for Best SME Phone System and Best Enterprise Phone System on the same night. Ericsson LG’s products are Rydal’s flagship product and the only one they sell daily, meaning that Rydal’s customers are guaranteed the winning combination of the best product on the market and the pinnacle of communications customer service.

 Rydal Communication’s comprehensive service offerings include business mobile services, business landline and VOIP services, business broadband solutions, IT and cloud solutions, applications and vehicle tracking.

For more information about Rydal Communications, please visit or call 01733 511116.