THE HUMAN TOUCH IS STILL CRITICAL FOR DELIVERING EXCEPTIONAL BUSINESS TRAVEL, SAYS PLANET PURSUITS

The travel experts at Planet Pursuits have emphasized the importance of maintaining a human touch whilst providing travel-based services.

The company, which specialises in corporate travel, events and activities, has become a trusted leader in the bespoke travel sector, catering to an exacting clientele of busy travellers in search of the most efficient and cost-effective means of staying in the best venues and locations possible.

Planet Pursuits prides itself on a niche end-to-end service which makes travel a breeze – yet whilst acknowledging the growing role of technology in both supporting and enabling travel, the company has made clear that their customer-base still requires the crucial human touch which can easily be forgotten with the advance of new solutions.

Instead of opting for a wholly human-focused approach, Planet Pursuits suggests a blended focus – harnessing new technology but using it to enhance the customer experience, rather than simply relying on tech for its own sake. The company does not charge extra to speak directly to customers and is available to offer expert advice and guidance when it’s needed. Whilst adopting online booking as a convenient way to take control of travel plans, the company understands that some customers prefer a more holistic and people-based approach.

“Some travellers still prefer what some might consider a more old-fashioned approach to travel, particularly when there’s a detailed itinerary involved,” says Louise Boyse of Planet Pursuits. “We proactively work with our travellers, and that means delivering the kind of service they expect from us. For some, this involves taking a step back and relying on methods which some travel businesses risk losing – though the personal touch still matters a great deal to a lot of travellers.”

Planet Pursuits believe that through this mixed approach and following a brief conversation with their team to discuss and introduce options where cost savings can be applied, they also help engage directly with the client and begin to build up a solid relationship built upon trust and understanding the exacting needs of each and every client they work with.

In addition to taking this blended approach to communication and customer care, Planet Pursuits offers a step-by-step guide for new travellers, helping to ease them into the demands of corporate travel and ensuring a friendly yet responsible service is delivered, time after time and trip after trip.

Find out more about the company at the official website www.planetpursuits.com.