Manchester PC, the leading computer and laptop repair service in the Manchester area, is starting 2024 on a high after winning exclusive status with a top German manufacturer. The Ancoates-based family run firm has been named as the exclusive authorised service centre for be quiet!, an award-winning manufacturer of components such as power supplies, air cooling and cases for desktop PCs.
The agreement will see Manchester PC serve as the official authorised centre for be quiet! in the UK. It expects to create several new jobs to boost the local area as a result of the deal – and will make life much easier for PC owners fed-up of grappling with post-Brexit red tape when trying to access after-sales or warranty services.
The rigorous selection process spanned more than eight months and included extensive video meetings and an on-site assessment in Manchester, conducted by a team of experienced be quiet! representatives. Impressed by Manchester PC’s operational efficiency and forward-thinking vision, the German manufacturer confirmed the company as its ideal partner, trusted to enhance the warranty service experience for its large UK customer base.
Admir Rusidovic, the Director of Manchester PC Services LTD, commented, “We are thrilled that our commitment to offering a high standard of customer care has been recognised by a prestigious international brand like be quiet!. Despite the challenges posed by the uncertain trading landscape, this collaboration reaffirms our position in the industry and motivates us to continue striving for excellence.
“What’s more, it brings a much greater level of convenience to consumers. Prior to Brexit, be quiet! customers could quickly and easily send faulty devices to the head office in Germany. However, the introduction of customs and duty fees in January 2021 escalated the costs and shipping times, impacting the quality of service. This misalignment with be quiet!’s company vision prompted them to seek a UK-based partner, and we’re delighted to be carrying the baton moving forwards.”
With a strong focus on reducing e-waste, Manchester PC aims to revolutionise the repair experience via its collaboration with be quiet! It hopes the convenience of dealing with a dedicated UK service centre will encourage more PC owners to opt for repair over replacement. The company’s free collection and return service across Manchester, facilitated by their own DBS vetted drivers, exemplifies their dedication to customer convenience.
With the service centre up and running, Manchester PC will additionally expand its service offerings to incorporate additional products from the be quiet! product range.
Manchester PC can be found at: Jactin House, 24 Hood St, Ancoats, Manchester. M4 6WX and Unit 58, Cariocca Business Park, 2 Sawley Rd, Miles Platting, Manchester. M40 8BB.