Mobility Industry Gets Shake Up With Launch of Game Changing New Online Service

A brand-new way to buy mobility equipment online, which couples the cost savings of an e-tailer with real world customer service, extensive product knowledge and the industry’s only free delivery and installation option has launched.

MobiQuip has been designed with the needs of the end user in mind, meaning it offers the convenience of online browsing with a personal service, all intended to help customers get the right product first time.

The site has a unique smart search interface, which takes the uncertainty out of choosing a new piece of equipment. The user simply selects the type of equipment they need, answers tailored questions about the product such as whether or not it will need to be transported in a car and questions about themselves to access expert product suggestions. There’s also a series of helpful videos and if further expertise is needed, every customer regardless of the size or nature of their purchase has a personal account manager on hand.

The MobiQuip approach represents a revolution in the mobility equipment sector – it makes high-quality equipment affordable and accessible but also offers an experienced, knowledgeable team to guide customers through the assessment process.

Co-owner Richard Smith said, “MobiQuip is purposefully different – we recognised that buying mobility equipment, especially online, is a minefield. We’ve created an online price with retail service model. Our aim is to establish our customer’s requirements in a way that currently isn’t been met online and understand their needs and circumstances using our skilled verbal assessment techniques.

“Normally when you buy a wheelchair or mobility scooter from a website, you’ll speak with a scripted call centre operative – this isn’t helpful when you don’t know what the most suitable product is. MobiQuip is different because we allocate a mobility expert to each individual customer. Customers can develop an ongoing relationship with someone who knows and cares about their needs – this cannot be found elsewhere in the mobility industry. We build long term working relationships with our customers and help them get moving with our expertise and knowledge.”

In addition to its extensive support and customer service, MobiQuip has also differentiated itself with free delivery, installation and set up on powered items. Much of its equipment is available with 0% interest free payments, with applications processed online quickly for increased convenience.

To find out more and browse the range, visit: www.MobiQuip.co.uk